We offer FREE UK delivery for all orders. Please note that there is a minimum order of £5.00 per order.
We aim to dispatch your parcel from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). Please allow the delivery times above for Royal Mail to deliver your parcel. We will send you an email confirming when we have dispatched your order. All goods are normally dispatched upon receipt of cleared funds subject to stock availability. For any item(s) that is out of stock you will be notified at the earliest opportunity.
We dispatch all parcels using Royal Mail. Order tracking is not available for this delivery option. Please allow for a maximum of 15 working days for your delivery to arrive (as recommended by Royal Mail). Free 2nd class delivery applies to all UK postal addresses, Northern Ireland and BFPO addresses.
A signature is required by the recipient. Please ensure someone is available to sign for the parcel otherwise you will be left a calling card, where you will be given the option to rearrange delivery for another day or alternatively collect the parcel from your local post office/sorting office.
If you order before 7pm, Monday to Friday, your order will normally be dispatched the following day and you should expect to receive your parcel the day after that. Any orders placed over the weekend, the parcel will be dispatched the next working day. A tracking link will be sent to you once your order reaches our carrier, for you to be able to follow it all the way to your front door. (UK Priority Next Day Delivery is not available to the following postcodes: AB30-38, AB44-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-99, PA20-99, PH17-99, TR21-25 or Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland.)
Order tracking is not available on standard Royal Mail deliveries, so please allow the full 5 working days for your delivery to arrive after you have received your order despatch confirmation email. International orders are not trackable.
Tracking is available on orders dispatched by Recorded Delivery. Once we dispatched your parcel, you will be provided with a tracking number to track the progress online.Please contact us using the contact form or email us at CustomerCare@myfabrichouse.co.uk if you have any problem receiving your parcel. We will be able to help.
Please always double-check your address before confirming your order with Post Office Postcode Finder. We cannot be held responsible for any shipping delay or undelivered order resulting from an incorrect or incomplete address. When a postal carrier returns an undeliverable package to us, we issue a full refund (excluding delivery charges). We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order with the correct address. A package may be 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to sender.
We ship to most countries worldwide to the following countries: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
We currently do not ship to the following countries: Asia (China, Japan, Hong Kong, India, Iraq, Pakistan Philippines, Taiwan, Thailand, Singapore, South Korea, Dem. Republic of Korea, Vietnam), Africa (Zambia, Libya, Morocco, Egypt, Somalia, Nigeria), Europe (Åland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Guernsey, Isle of Man, Jersey, Kiribati, Latvia, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, San Marino, Svalbard and Jan Mayen, Ukraine, Vatican City State.)
If don't see where you live on the list above, please contact us using the contact form